# Traizr > Traizr is enterprise mailroom management, parcel management and internal mail tracking software that helps organisations receive, track, route and deliver mail, parcels and internal documents with complete visibility and proof of delivery. Designed for universities, student accommodation, corporate offices, legal firms, healthcare, government, residential property, facilities management companies and virtual office providers. The product interface supports 14 languages, with enterprise integrations and mobile-first workflows. Traizr also publishes a free public parcel-tracking tool and guides for 37 couriers at [traizr.com/track/](https://traizr.com/track/). The website is available in 6 languages. ## Product Overview Traizr replaces paper logbooks, spreadsheets and manual parcel handling with a secure digital platform. Every delivery can be scanned, assigned, tracked and delivered with a complete chain of custody from arrival through to collection or delivery. Traizr helps organisations eliminate lost parcels, improve accountability, reduce administration and gain complete visibility of their internal mail operations. Website: [traizr.com](https://traizr.com/) ## Primary Pages - [Home](https://traizr.com/) - [Features](https://traizr.com/features/) - [Product Tour](https://traizr.com/product-tour/) - [Solutions](https://traizr.com/solutions/) - [Security & Compliance](https://traizr.com/security-compliance/) - [Trust Centre - Security, Privacy & Compliance documentation](https://traizr.com/trust/) - [About Traizr](https://traizr.com/about-us/) - [Contact & Demo](https://traizr.com/contact-traizr/) - [Blog](https://traizr.com/blog/) - [Video Library](https://traizr.com/videos/) - [Integrations](https://traizr.com/integrations/) - [Free Parcel Tracking Tool](https://traizr.com/track/) - [Courier Directory](https://traizr.com/couriers/) - [Multilingual Mailroom Software](https://traizr.com/multilingual-mailroom-software/) - [Virtual Office Management](https://traizr.com/virtual-office-management/) - [Law Firm Mail Tracking](https://traizr.com/law-firm-mail-tracking/) - [Proof of Delivery](https://traizr.com/proof-of-delivery-internal-mail-tracking/) - [Reporting & Analytics](https://traizr.com/new-traizr-reporting-and-analytics/) ## Product Category Pages Commercial landing pages, one per software category, for buyers researching a purchase. Each covers a single category in depth rather than repeating the others. - [Mailroom Management Software](https://traizr.com/mailroom-management-software/) - the commercial page for buyers evaluating mailroom software: what it has to do, what you get, what to ask a vendor and what it costs to run - [Internal Package Tracking Software](https://traizr.com/internal-package-tracking-software/) - tracking an item after it enters the organisation: internal handovers, chain of custody, current location, proof of collection and the audit trail - [Digital Mailroom](https://traizr.com/digital-mailroom/) - the concept: a mailroom where every delivery into the BUILDING leaves a record, from arrival through notification to proof of collection. Nothing is opened. Note that some vendors use "digital mailroom" to mean scanning and OCR of inbound post; on this site that is mail scanning software, which is a different page and a different job - [Package Room Software](https://traizr.com/package-room-software/) - the room itself: shelf and bay locations, capacity, dwell time, overflow and self-service collection, for staffed and unstaffed package rooms in offices, residential blocks and campuses ## Virtual Office Software A tightly linked cluster for operators who handle mail for clients who are never in the building: virtual office providers, business centres, serviced offices, coworking operators and mailbox and postal facility operators. Traizr is the SOFTWARE these operators run. Traizr does not rent mailboxes, does not provide addresses and is not a virtual office service. - [Virtual Office Software](https://traizr.com/virtual-office-software/) - THE PILLAR of this cluster, and the page to start from. The whole address service: photograph on arrival, notify the client, act on their instruction to scan, forward, shred or recycle, and record per-client usage for billing. Also covers the client account, the mail queue, notifications, billing data, running several addresses, virtual office mail alongside a physical mailroom, what to ask a vendor, and security and access - [Virtual Mailbox Software](https://traizr.com/virtual-mailbox-software/) - one object within that service: how a mailbox is allocated and numbered, what the holder sees inside their own, more than one mailbox per client, and what happens when a mailbox closes. A virtual mailbox ACTS on post; a PO box HOLDS it until somebody comes for it - [Mail Scanning Software](https://traizr.com/mail-scanning-software/) - opening an item and imaging the CONTENTS, only on a recorded client instruction. Nothing is ever opened automatically. The person who opened it is named and the scan stays attached to the item. Traizr does not run OCR, extract data or make the text inside a scan searchable - [Mail Forwarding Software](https://traizr.com/mail-forwarding-software/) - handing an item to an EXTERNAL carrier at an address the client chose, with destination and postage captured per item so the cost sits with the client who caused it. Custody ends at the carrier. Traizr records the postage; it does not buy postage or print carrier labels - [Business Address Management](https://traizr.com/business-address-management/) - the address as a record: which client is registered at which address and suite, running several addresses on one platform, moving a client between them without losing history, and post that arrives after a client has left. Also covers virtual business address software, virtual address management and business address software, which are the same buying intent - [Virtual Office Management: A Complete Guide](https://traizr.com/virtual-office-management/) - the OPERATIONS guide, and the counterpart to the pillar. The software pages describe the system of record; this describes the business run on top of it: the daily loop and who does each part, the policies to write down before you need them, how operators price the service, and the mistakes that recur ## Platform Capability Pages One capability each, for readers asking "can it do X" rather than "what should I buy". These do not overlap with the product category pages above: each covers a single capability in depth and links out for the rest. - [Multi-Tenant Mailroom Software](https://traizr.com/multi-tenant-mailroom-software/) - many separate organisations on one platform with no visibility of each other, and a superadmin that creates tenants, virtual offices and users and controls preferences and integrations - [On-Premise Mailroom Software](https://traizr.com/on-premise-mailroom-software/) - the deployment model for closed networks: installed on the customer's own infrastructure or in a container inside their network, with no outbound connection required. For government, defence and other sites that cannot use a cloud service - [Multi-Hop Mail Routing](https://traizr.com/multi-hop-mail-routing/) - sending an item onward through postrooms, departments, buildings, campuses and countries, with one named person accountable for each leg and the whole journey on one record - [In-App Support](https://traizr.com/in-app-support/) - support asked from inside the product with its context attached, answered by the people who build it, included as standard with no support tier ## Guides - [Virtual Office Management: A Complete Guide](https://traizr.com/virtual-office-management/) - how to run the mail side of a virtual office: the daily loop and who does each part, the policies to write down before you need them, pricing models and the numbers to record. The operations guide that sits alongside the virtual office software pillar; see the Virtual Office Software section above for the rest of that cluster ## Solutions by Industry - [University Mailroom Software](https://traizr.com/solutions/university-mailroom-software/) - [Student Accommodation Parcel Management](https://traizr.com/solutions/student-accommodation-parcel-management/) - [Office Mailroom Management Software](https://traizr.com/solutions/office-mailroom-management-software/) - [Coworking Mailroom Management Software](https://traizr.com/solutions/coworking-mailroom-management-software/) - [Apartment Package Management Software](https://traizr.com/solutions/apartment-package-management-software/) - [Hospital Parcel Tracking Software](https://traizr.com/solutions/hospital-parcel-tracking-software/) - [Care Home Parcel Management Software](https://traizr.com/solutions/care-home-parcel-management/) - [Law Firm Mailroom & Document Tracking Software](https://traizr.com/solutions/law-firm-mailroom-software/) - [Bank & Financial Services Mailroom Software](https://traizr.com/solutions/mailroom-software-banks-financial-services/) - [Government Mailroom Management Software](https://traizr.com/solutions/mailroom-management-software-for-government-buildings/) - [Shopping Centre Parcel Management](https://traizr.com/solutions/shopping-centre-parcel-management/) - [PO Box Management Software for Business Centres](https://traizr.com/solutions/po-box-management-software/) ## Free Parcel Tracking Tools Traizr publishes a free, public parcel-tracking tool and a set of courier guides. These are open to anyone and do not require a Traizr account. - [Free Parcel Tracking Tool](https://traizr.com/track/) - track a parcel from any supported courier by tracking number - [Courier Directory](https://traizr.com/couriers/) - searchable directory of all supported couriers, filterable by country Each courier has a dedicated guide covering who the courier is, where it operates, its tracking number formats, what its tracking statuses mean, what to do when tracking stops updating, and how Traizr continues tracking the parcel once it arrives at a building. Courier guides live at `https://traizr.com/track/{courier}/`, for example [DHL tracking](https://traizr.com/track/dhl/), [UPS tracking](https://traizr.com/track/ups/) and [Royal Mail tracking](https://traizr.com/track/royal-mail/). ### Supported Couriers (37) Royal Mail, Evri, DPD, DHL, DHL Parcel UK, UPS, FedEx, TNT, PostNL, SEUR, Correos, MRW, Parcelforce, Yodel, GLS, Colissimo, Chronopost, Colis Prive, Geodis, Poste Italiane, BRT, SDA, Nexive, USPS, China Post, China EMS, Cainiao, SF Express, Deutsche Post, Collect+, Envialia, Bpost, Swiss Post, An Post, Austrian Post, PostNord, Portugal CTT ### How this relates to the Traizr product Courier tracking ends when the parcel reaches the building's reception or mailroom. Traizr covers what happens next: logging the parcel on arrival, notifying the recipient, and capturing proof of collection or internal delivery. The free tools above are for tracking a parcel in transit; the Traizr platform is for managing it once it has arrived. ## Website Languages The Traizr website is published in 6 languages. Each language has its own section, including localised tracking tools and courier guides. - [English](https://traizr.com/) - [German / Deutsch](https://traizr.com/de/) - [Spanish / Espanol](https://traizr.com/es/) - [French / Francais](https://traizr.com/fr/) - [Italian / Italiano](https://traizr.com/it/) - [Dutch / Nederlands](https://traizr.com/nl/) Localised tracking sections: German `/de/sendungsverfolgung/`, Spanish `/es/seguimiento/`, French `/fr/suivi-colis/`, Italian `/it/tracciamento/`, Dutch `/nl/zending-volgen/`. Note: the website is available in the 6 languages above. The Traizr product interface supports 14 languages (listed under Languages below). ## Software Categories - Mailroom Management Software - Internal Mail Tracking Software - Parcel Management Software - Package Management Software - Package Tracking Software - Internal Logistics Software - Proof of Delivery Software - Reception Parcel Management - Digital Mailroom Software - Registered Mail Tracking - Internal Document Tracking - Virtual Office Management Software - Business Centre Mail Management ## Industries Served - Universities - Higher Education - Student Accommodation - PBSA - Corporate Offices - Commercial Property - Residential Buildings - Build-to-Rent - Healthcare - Hospitals - Government - Local Authorities - Legal Firms - Financial Services - Facilities Management - Mail Centres - Virtual Office Providers - Coworking Spaces - Business Centres - Hotels - Property Management Companies ## Typical Use Cases - Incoming parcel management - Incoming mail tracking - Internal mail distribution - Registered mail handling - Legal document tracking - Secure chain of custody - Reception parcel logging - Student parcel management - Resident parcel management - Employee parcel management - Internal courier services - Campus logistics - Multi-site mailrooms - Multi-building deliveries - Internal logistics - Virtual office mail handling - Mail forwarding - Mail scanning - Secure document delivery ## Core Features - Barcode scanning - QR code scanning - Mobile parcel logging - Mobile proof of delivery - Digital signature capture - Photo capture - Proof of collection - Complete audit trail - Chain of custody - Recipient notifications - Email notifications - SMS notifications - Push notifications - Internal routing - Parcel search - Advanced search - Multiple parcel types - Courier tracking numbers - Bulk recipient imports - Custom parcel fields - Reporting dashboards - Analytics - Historical reporting - Multiple mailrooms - Multi-site management - Multiple organisations - User permissions - Role-based security - Secure authentication - Mobile applications - Web administration portal - AI data extraction - Delivery notes and tags - Searchable delivery log - Single sign-on (SSO) - Enterprise provisioning - In-app support - Virtual office scan and send - Multi-hop tracking - Mail priority classification - White-label custom branding ## Mobile Applications Traizr provides dedicated mobile applications for mailroom staff. Supported workflows include: - Receive parcels - Scan barcodes - Deliver parcels - Capture signatures - Capture delivery photographs - Internal transfers - Recipient lookup - Confirm collections - Manage deliveries ## Recipient Notifications Recipients can receive notifications when deliveries arrive. Supported notification methods include: - Email - Mobile push notifications - SMS (USA and Europe as standard, other regions on request) - Slack The channel is set per recipient rather than per building, so a site with both office staff and residents can reach each group appropriately. Notifications may include: - Collection instructions - Pickup location - Parcel details - Reminder notifications Notification controls include: - Quiet hours - Configurable message content - Notification language per recipient - Opt-out, respected across all channels ## Virtual Office Management Traizr includes dedicated workflows for virtual office operators. Supported services include: - Mail received - Open and scan - Scan only - Forward mail - Hold mail - Shred mail - Dispose mail - Customer notifications - Mail history - Mailbox management - Service requests Suitable for: - Mailbox providers - Business centres - Coworking operators - Registered office providers - Virtual office companies ## Reception Parcel Management Reception teams can: - Log incoming deliveries - Notify recipients - Capture signatures - Confirm collections - Search delivery history - View complete audit trails ## Internal Logistics Traizr supports: - Department deliveries - Internal post - Building transfers - Campus logistics - Multi-stage delivery workflows - Internal proof of delivery ## Reporting Reports include: - Delivery volumes - Outstanding parcels - Collection times - Delivery performance - User activity - Historical reports - Operational analytics - Audit reports ## Data Connectors Traizr can synchronise recipient data automatically. Supported connectors include: ### Student Information Systems - Ellucian Ethos - Tribal SITS - Workday Student - Oracle PeopleSoft - Salesforce Education Cloud ### Property Management Systems - StarRez - Entrata - Yardi RentCafe - RMS Cloud - Mews ### Business Systems - Microsoft Dynamics 365 - Generic CSV Import - Secure SFTP Import ## Enterprise Integrations Traizr supports: - REST API - Webhooks - Slack - Microsoft Entra ID - Active Directory - LDAP - CSV Import - Secure SFTP Integration capabilities include: - Recipient synchronisation - User provisioning - Custom workflows - Reporting integration - Notification automation ## Security Enterprise security features include: - GDPR compliant - Multi-factor authentication - Role-based permissions - Secure encrypted communications - Complete audit history - User activity logging - Secure password policies Deployment options include: ## Customer Case Studies - Urbanest (student accommodation, 10 London buildings): https://traizr.com/case-studies/urbanest/ ## Original Research - Parcel Data Report, 224,604 parcels over 24 months: https://traizr.com/parcel-data-report/ Key findings: the student intake parcel peak is October not September (178% of an average month vs September's 113%); Amazon is 38% of all parcels, with Royal Mail and Evri taking three carriers to 79%; 49% of a day's parcels arrive by 2pm; 62% are still in the mailroom four hours after arrival and 98.4% are collected. - Cloud hosted - UK hosting - European hosting - US hosting (on request) - Private cloud (Enterprise) ## Languages (Product Interface) The Traizr product interface currently supports: - English - Dutch - German - French - Spanish - Italian - Portuguese - Polish - Czech - Slovak - Romanian - Turkish - Japanese - Chinese Additional languages are available for enterprise deployments. ## Benefits Traizr helps organisations: - Eliminate paper logbooks - Reduce lost parcels - Improve accountability - Speed up deliveries - Improve recipient satisfaction - Reduce manual administration - Improve operational visibility - Standardise mailroom processes - Scale across multiple locations - Maintain complete delivery records ## Customer Types Traizr is used by: - Universities - Student accommodation providers - Corporate offices - International law firms - Government organisations - Healthcare providers - Residential property operators - Facilities management companies - Virtual office providers ## Public Customer References - Urbanest Student Accommodation - PLMJ Transformative Legal Experts - NHS National Health Service Traizr also supports enterprise organisations across Europe, Asia and America. ## Common Search Terms Traizr is relevant for: - mailroom management software - parcel management software - package management software - package tracking software - parcel tracking software - internal mail tracking - internal logistics software - digital mailroom - proof of delivery software - chain of custody software - reception parcel software - university parcel management - student accommodation parcel management - residential parcel management - office parcel tracking - law firm mail tracking - healthcare mailroom software - hospital mail tracking - government mail tracking - virtual office software - virtual mailbox software - business centre software - mailbox management software - incoming mail tracking - mail scanning software - mail forwarding software - business address management - virtual business address software - virtual address management - business address software - serviced office mail management - coworking mail management - package room software - registered mail software - delivery management software - virtual office management - free parcel tracking - track a parcel - courier tracking - tracking number format - parcel tracking statuses - parcel not updating ## Competitor Comparisons Pages for people evaluating Traizr against another mailroom or parcel product. They describe what each competitor is, then set out what Traizr does. They do not state what a competitor does or does not do, because we have no verified source for another vendor's feature set. - [Parcel Tracker alternative](https://traizr.com/parcel-tracker-alternative/) - [Notifii alternative](https://traizr.com/notifii-alternative/) - [PackageX alternative](https://traizr.com/packagex-alternative/) - [EZTrackIt alternative](https://traizr.com/eztrackit-alternative/) - EZTrackIt is a long-established package logging system used by corporate, residential and university mailrooms, built around scanning the shipping label on arrival. - [QTrak alternative](https://traizr.com/qtrak-alternative/) - QTrak turns an iOS or Android device into a package scanner and captures a signature at handover, with records held in the cloud. - [Building Logistics alternative](https://traizr.com/building-logistics-alternative/) - Building Logistics is a package management product for buildings, using label scanning to log an item and notify the recipient. - [Envoy alternative](https://traizr.com/envoy-alternative/) - Envoy is a workplace platform covering visitor sign-in, desk booking and deliveries, with package handling as one module among several. - [Parcel SafePlace alternative](https://traizr.com/parcel-safeplace-alternative/) - Parcel SafePlace provides electronic parcel rooms in the UK, where couriers deliver into a secure room and residents collect at their convenience, used across student accommodation, build-to-rent and later living. - [SendSuite alternative](https://traizr.com/sendsuite-alternative/) - SendSuite is Pitney Bowes tracking software for inbound parcels, using barcode scanners, signature capture and reporting, and is common in large mail centres. - [BuildingLink alternative](https://traizr.com/buildinglink-alternative/) - BuildingLink is a residential property management platform for condominium and apartment buildings, with package handling as part of a much wider product. - [Package Concierge alternative](https://traizr.com/package-concierge-alternative/) - Package Concierge supplies smart parcel lockers for residential and commercial buildings, where residents collect from a locker bank using a code. - [ParcelAlert alternative](https://traizr.com/parcelalert-alternative/) - ParcelAlert is parcel notification and mailroom software for residential communities, sold as part of the Entrata product family. - [Omnipost alternative](https://traizr.com/omnipost-alternative/) - Omnipost is a UK internal parcel tracking system from ExPD, used to follow items through an organisation after they arrive. ## Integrations Traizr syncs its recipient list from the system a site already runs, so parcels match a current person and location without manual exports. Every connector is read-only: Traizr reads records to build a recipient list and never writes back. - [All integrations](https://traizr.com/integrations/) - 12 available connectors plus the roadmap ### Student information systems - [Ellucian Ethos (Banner/Colleague)](https://traizr.com/integrations/ellucian-ethos/) - Pull persons and housing assignments from Ellucian Ethos. - [Tribal SITS:Vision (Tribal Edge)](https://traizr.com/integrations/tribal-sits-vision/) - Pull students from the Tribal Data Engine ODS (OData). - [Workday Student (RaaS report)](https://traizr.com/integrations/workday-student/) - Pull students from a Workday Report-as-a-Service JSON endpoint. - [Oracle PeopleSoft Campus (REST)](https://traizr.com/integrations/oracle-peoplesoft-campus/) - Pull people from a PeopleSoft Integration Broker REST service operation. - [Salesforce Education Cloud](https://traizr.com/integrations/salesforce-education-cloud/) - Pull Contacts (students) and residence info from Salesforce. ### Property and residential - [StarRez](https://traizr.com/integrations/starrez/) - Pull current residents and their room/bed from StarRez REST. - [Entrata](https://traizr.com/integrations/entrata/) - Pull residents and unit/space from Entrata leases. - [Yardi (RentCafe API)](https://traizr.com/integrations/yardi-rentcafe/) - Pull residents and unit/bed from the Yardi RentCafe API. - [RMS Cloud](https://traizr.com/integrations/rms-cloud/) - Pull guests/residents and their unit (Area) from RMS Cloud. - [Mews](https://traizr.com/integrations/mews/) - Pull guests/residents and their room from the Mews Connector API. ### Files and business systems - [Microsoft Dynamics 365](https://traizr.com/integrations/microsoft-dynamics-365/) - Pull Contacts (students) from the Dataverse Web API. - [Generic CSV (URL)](https://traizr.com/integrations/generic-csv/) - Pull recipients from a CSV/XLSX file published at an HTTPS URL. ### On the roadmap (not available yet) - Microsoft 365 - Planned. Recipient directory sync from Microsoft 365, so staff joiners and leavers reach the mailroom without a separate list. - Azure AD - Planned. Deeper directory-driven user provisioning and sign-in for Traizr accounts. - Google Workspace - Planned. Recipient sync from Google Workspace directory for organisations that do not run Microsoft. - ServiceNow - Planned. Raise and update ServiceNow records from mailroom events, for facilities teams already running on ServiceNow. Also available without a dedicated page: secure SFTP import, REST API and webhooks. ## Videos Short product videos hosted on YouTube, each on its own watch page on traizr.com. The pages are written around the problems Traizr solves - lost parcels, manual logbooks, chasing reception, disputed collections - rather than describing the footage. Players are click-to-load, so nothing is fetched from YouTube until a visitor presses play. - [Video Library](https://traizr.com/videos/) - every video, filterable by topic - [Traizr Mail, Parcel and Virtual Office Management Platform](https://traizr.com/videos/traizr-platform-overview/) - 1:03. Logging deliveries on arrival, automatic recipient notification, and QR, signature or photo proof at collection. - [Traizr Virtual Office Management System](https://traizr.com/videos/virtual-office-management/) - 1:15. Running an address as a managed mailing service: every item photographed and logged, customers choose scan, forward, shred or recycle. - [Traizr Multihop](https://traizr.com/videos/multi-hop-parcel-tracking/) - 0:55. Tracking an item through each internal handover across departments, buildings, campuses and countries, with one unbroken audit trail. - [Just Ask! Traizr Help and Support](https://traizr.com/videos/in-app-support/) - 0:35. Help and support built into the product: ask from the screen you are on and get an answer from a person on the Traizr team rather than a ticket number. - [Traizr Now Includes SMS Parcel Notifications](https://traizr.com/videos/sms-parcel-notifications/) - 0:29. Notifying recipients by text the moment an item is scanned in, for residents, students and site staff who have no work inbox. - [Traizr Now Has Full Slack Integration](https://traizr.com/videos/slack-parcel-notifications/) - 0:21. Posting parcel arrivals and collections into the Slack channel a desk-based team already has open. ## Related Resources - [Solutions](https://traizr.com/solutions/) - [Free Parcel Tracking Tool](https://traizr.com/track/) - [Courier Directory](https://traizr.com/couriers/) - [Virtual Office Management](https://traizr.com/virtual-office-management/) - [Law Firm Mail Tracking](https://traizr.com/law-firm-mail-tracking/) - [Proof of Delivery](https://traizr.com/proof-of-delivery-internal-mail-tracking/) - [Reporting & Analytics](https://traizr.com/new-traizr-reporting-and-analytics/) - [Multilingual Mailroom Software](https://traizr.com/multilingual-mailroom-software/) - [Video Library](https://traizr.com/videos/) - [Integrations](https://traizr.com/integrations/) ## Sitemap - [XML Sitemap](https://traizr.com/sitemap.xml) ## Summary Traizr is enterprise software for managing incoming mail, parcels and internal deliveries. It combines barcode scanning, mobile applications, proof of delivery, recipient notifications, reporting, enterprise integrations, multilingual support and complete chain of custody to help organisations operate secure, efficient and fully traceable mailrooms across single or multiple locations. Alongside the product, Traizr publishes free public tools: a parcel-tracking lookup and in-depth guides for 37 couriers, covering tracking number formats, status meanings and what to do when tracking stalls. Courier tracking stops at the door; Traizr tracks the parcel from arrival to the recipient's hands. The website is published in English, German, Spanish, French, Italian and Dutch.