Mail lands on facilities
In most buildings, nobody set out to make facilities management responsible for the post. It just ended up there, alongside cleaning, security, maintenance and everything else that keeps the place running. The trouble is that mail is easy to underestimate until a delivery goes missing and the complaint lands, once again, on the FM team.
Post and the service level agreement
Facilities teams increasingly work to defined service levels, and handling deliveries quietly falls within them. If a parcel is meant to reach its recipient the same day, you need to be able to show that it did. A logbook cannot demonstrate a service level. A time-stamped record of arrival, notification and collection can, which turns a vague promise into something you can evidence.
Multi-tenant buildings
Where an FM team runs a building with several tenants, mail gets more complicated. Deliveries arrive for different companies, and they all expect their items to reach them promptly and intact. Logging each to the right tenant and notifying them directly keeps the streams separate and the front desk out of the middle of it.
Proving the service you provide
For FM, being able to show the work is half the value. A clear record of how deliveries were handled supports contract reviews, tenant queries and your own reporting. Our guide to managing incoming parcels covers what that looks like day to day.
Take mail off the worry list
Traizr handles the parcel side of office and facilities management so it stops being the thing that goes wrong. To see the system in your building, book a demo.
