The reception as a parcel hub
On most campuses the porters' lodge or reception has quietly become the busiest parcel point in the university. Students order everything to be delivered, staff receive equipment and post, and it all funnels through a desk that is also fielding questions, handling keys and directing visitors. For much of the year it just about works. During the surges it does not.
The surge that arrives with term
When students arrive, parcels arrive with them, and the volume can multiply overnight. A paper logbook cannot keep pace with a thousand deliveries in a week, and the reception team ends up buried. Reception software that logs each item in seconds and notifies the student straight away is what keeps the desk moving when the term-time rush hits.
Students from everywhere
A university reception serves people from all over the world, many in their first weeks in a new country. Notifications that reach them in their own language are far more likely to be read and acted on, which means fewer uncollected parcels and fewer confused students at the desk.
Halls, departments and everything between
Universities are really many buildings under one name: halls of residence, faculty offices, labs and libraries. A good system handles them all with the same flow, so a parcel for a hall and a delivery for a department are logged, notified and collected in exactly the same way. Our approach to university mailrooms and student accommodation is built around that spread.
A calmer reception, all year
Taking the parcel load off the desk lets reception get back to the students in front of them. Traizr has run university parcel points since 2013, through more than a decade of busy Septembers. To see it before the next intake, book a demo.
