Support
Just Ask! Traizr Help and Support
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Most support gets asked for at the worst possible moment. The trolley is full, there are people waiting at the desk, and something on screen is not behaving the way it did yesterday. The usual answer to that is a contact form, a reference number and a reply tomorrow, by which point the question has either solved itself or turned into a proper problem.
The gap is rarely knowledge. Whoever is running the postroom usually knows exactly what they are trying to do. They need one specific answer about one specific screen, and they need it while they are still looking at it. Making them leave the product, describe where they were and wait a day is the part that costs the morning.
Just Ask puts that conversation inside Traizr. Ask from the screen you are on and the reply comes back from someone on the Traizr team who knows the product, not from a script. It is included for every customer on every plan, which is the point: read more about how in-app support works, or the response targets we hold ourselves to.
What it fixes
The small blockers that quietly cost a shift, and what changes when the answer arrives while you are still on the screen.
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Ticket queues
No form, no reference number
You ask the question where it came up and carry on working. Nothing has to be raised, chased or reopened, so a two-minute answer stays a two-minute answer instead of becoming tomorrow.
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Explaining yourself
You do not have to describe where you are
Half of a support thread is normally spent establishing what the person was doing. Asking from inside the product removes that, so the first reply is usually the actual answer rather than a request for more detail.
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Real people
Answered by someone who knows it
The replies come from the team that builds and runs Traizr. That means fewer rounds of clarification, and an answer you can act on rather than a link to an article that nearly covers it.
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