Cainiao tracking
Track a Cainiao parcel
Enter your Cainiao tracking number to follow your item from dispatch to delivery. Below, we explain every status, the common reasons tracking stalls, and how businesses track Cainiao deliveries the moment they reach the building.
Track a Cainiao parcel
Enter your tracking number to see the parcel's journey.
About Cainiao
Cainiao is Alibaba's logistics network and the engine behind AliExpress Standard Shipping. Rather than being a single carrier, it coordinates warehouses, line-haul flights and last-mile partners to move very high volumes of cross-border e-commerce parcels into the UK and EU.
Because a Cainiao shipment stitches together several operators, the tracking reflects the whole chain: dispatch and sorting in China, an international leg, customs at the destination, and then a handover to a local carrier for the final delivery. Journeys are long, so patience and a single reference number are the norm.
Cainiao tracking number formats
A Cainiao tracking number usually begins with LP followed by a long run of digits. It is generally tied to your AliExpress order and becomes active once the item ships. You will find it in the AliExpress order details or the seller's dispatch note.
Cainiao tracking statuses explained
- Order receivedCainiao has the order details and is preparing the shipment for dispatch.
- DepartedThe parcel has left the origin facility and is heading for the international leg.
- Arrived at sorting centreProcessed at a sorting hub before or after the line-haul flight.
- In transitMoving between facilities and countries. Expect long quiet gaps on the cross-border leg.
- CustomsBeing assessed at the destination; may pause here while checks or duties are handled.
- Handed to local carrierPassed to a destination post or courier for the final leg, sometimes under a new number.
- Out for deliveryWith the local carrier on the round and due that day.
- DeliveredHanded over at the address. For businesses this means reception or the mailroom received it - not yet the named recipient.
Cainiao tracking FAQs
How do I track a Cainiao parcel?
Enter your Cainiao tracking number (usually LP followed by digits, like LP00000000000000) into the tracker above. You'll see each scan from dispatch to delivery. A Cainiao number often only becomes trackable once your AliExpress order actually ships.
What does a Cainiao tracking number look like?
They typically start with LP followed by a long string of digits - for example LP00000000000000. They're usually linked to an AliExpress order and appear once the item is dispatched.
Why is my Cainiao tracking not updating?
Cainiao powers long cross-border journeys, so quiet gaps are normal - especially in transit and during customs. Tracking may also pause when the parcel is handed to a local carrier for the final leg. If nothing changes for a long time, contact the seller through AliExpress.
What does “delivered” mean at a business address?
For an office, campus or apartment block, “delivered” means the parcel was handed to reception or a mailroom - not to the named person. Internal tracking software like Traizr takes over from that point.
Can Traizr track Cainiao parcels automatically?
Traizr tracks parcels once they reach your building: staff scan each item in, the recipient is notified automatically, and a signature is captured on collection - a complete chain of custody from courier to recipient.
Common Cainiao tracking problems
Handoff to a local carrier
The final leg is usually delivered by a destination post or courier. Tracking may switch to a new number you'll need to follow for the last mile.
Long transit times
Cross-border journeys routinely take weeks with long silent stretches. Allow the full AliExpress estimate before assuming a problem.
Held in customs
Items can pause for customs clearance and duties at the destination. The status may sit on customs for several days before moving.
Number not yet trackable
A Cainiao number often only starts updating once the parcel actually ships. Before dispatch there may be nothing to show.
What happens after “Delivered”?
For a home address, delivery is the end of the story. For an office, university, hospital or apartment building, it's only halfway: the parcel has reached the door, but it still has to travel from reception to the person it's actually for. That internal leg is invisible to Cainiao and its delivery partners - and it's where parcels most often go missing.
Traizr picks up exactly where the courier scan ends, giving your building the same visibility for the internal journey that Cainiao gives for the external one.
How Traizr tracks Cainiao deliveries inside your building
Most tracking stops at “Delivered”. Traizr continues the journey - from the front desk to the recipient's signature.
- CourierCainiao arrives
- ReceptionScanned in
- MailroomLogged & sorted
- NotificationRecipient alerted
- CollectionHanded over
- SignatureProof captured
- Audit trailFull history
Explore Traizr's features or see it applied to office mailrooms, universities and student accommodation.
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Never lose a Cainiao parcel in the building again
Traizr is internal mail & parcel tracking for reception teams and mailrooms - scan-in, instant recipient notifications, and a signature-backed audit trail for every item.
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